Complaints Procedure


  • If you have a complaint regarding the service you have received from EastHaus, please put your concerns in writing, ideally an email to contact@easthaus.co.uk  and address it to EastHaus Ltd, 110 The Fisheries, 1 Mentmore Terrace, E8 3PN. 

  • The complaint will be acknowledged within 3 working days. It will then be explored and responded to within 15 days.

  • If you remain dissatisfied with the result of the internal investigation, please email contact@easthaus.co.uk.  You will be sent an acknowledgement email and your complaint will be reviewed.

  • A full investigation will take place and a letter will be sent confirming our final viewpoint. This will be within 21 days of the acknowledgement email/letter.

  • In the unlikely event that you remain unhappy with the final response to your complaint, you can write to The Property Ombudsman within six months from the date of our final letter. The Property Ombudsman will review your complaint and advise you according to their decision. The TPOS website is www.tpos.co.uk

We are now fully open and available for viewings and valuations but strictly adhering to the latest Government guidelines to ensure the continued safety of both the community and our team.

You can familiarise yourself with these guidelines on the Government website here

T: 020 3176 1270

E: contact@easthaus.co.uk

Stay safe,

The EastHaus team

Important Information Re: COVID-19 Hide